Last Updated: May 2026
At Civaro, we are committed to providing a secure and seamless payment experience for all customers. This Payment Policy outlines the accepted payment methods, billing process, and payment security information when shopping on our website.
Accepted Payment Methods
We securely accept payments through Stripe, including major payment methods such as:
- Visa
- Mastercard
- American Express
- Discover
- Debit Cards
- Credit Cards
- Other payment methods supported by Stripe
All transactions are processed securely and encrypted for customer protection.
Secure Payments
Civaro uses Stripe, a trusted global payment provider, to process all payments securely. We do not store or have direct access to your complete payment card information.
Your payment details are encrypted and protected using industry-standard security technologies.
Payment Authorization
When placing an order:
- Your payment method will be authorized at checkout
- Orders are processed only after successful payment confirmation
- If payment authorization fails, the order may be canceled automatically
Customers are responsible for ensuring accurate billing and payment information during checkout.
Currency
All prices displayed on our website are shown in the applicable currency available during checkout.
Additional charges such as taxes, shipping fees, or international transaction fees may apply depending on your payment provider or location.
Order Confirmation
Once payment is successfully completed:
- Customers will receive an order confirmation email
- A shipping confirmation email will be sent after dispatch
If you do not receive a confirmation email, please contact our support team.
Fraud Prevention
For security purposes, Civaro reserves the right to:
- Review orders for suspicious activity
- Request additional verification if necessary
- Cancel orders suspected of fraud or unauthorized transactions
Refund Payments
Approved refunds are returned to the original payment method used during checkout.
Refund processing times may vary depending on your bank or payment provider but are generally completed within 7 business days after approval.
Contact Information
If you have any questions regarding payments or billing, please contact us:
Civaro
Britannic Warehouse,
142 Sand Pits,
Birmingham B1 3RJ,
United Kingdom
📧 support@civaro.uk
📞 +44 20 7323 5631