1. What products does Civaro offer?
Civaro offers a premium collection of luxury gift sets and lifestyle products including executive gift boxes, wellness and spa collections, coffee and tea sets, newborn essentials, birthday gifts, and elegant everyday accessories.
2. Where is Civaro located?
Our business address is:
Civaro
Britannic Warehouse,
142 Sand Pits,
Birmingham B1 3RJ,
United Kingdom
3. How long does shipping take?
- Processing Time: 0–1 Business Day
- Shipping Time: 1–3 Business Days
- Estimated Delivery: 3–4 Business Days
Delivery times may vary during holidays or high-demand periods.
4. Do you offer free shipping?
Yes. We offer:
- Free Shipping on orders over £100
- Flat Rate Shipping: £7.99 for orders under £100
5. What payment methods do you accept?
We accept secure online payments through trusted payment providers including Stripe.
6. Can I return my order?
Yes. Customers may request a return within 15 days of receiving their order, provided the items are unused and in original condition.
7. When will I receive my refund?
Approved refunds are processed within 7 business days after the returned item has been received and inspected.
8. How can I contact customer support?
You can contact our support team through:
📧 support@civaro.uk
📞 +44 20 7323 5631
Support Hours:
Monday – Friday: 9:00 AM – 7:00 PM (GMT -05:00)
9. Do you provide order tracking?
Yes. Once your order is shipped, tracking information will be sent to your registered email address when available.
10. What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you quickly.
11. Are your products suitable for gifting?
Absolutely. Civaro specializes in elegant, gift-ready collections with premium packaging designed for birthdays, corporate gifting, wellness occasions, baby showers, anniversaries, and special celebrations.
12. Is shopping on your website secure?
Yes. We use secure payment systems and industry-standard protection measures to ensure a safe and secure shopping experience for all customers.