Last Updated: May 2026
At Civaro, we are committed to providing fast, secure, and reliable delivery for all orders. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery charges.
Order Processing
- Orders are processed within 0–1 Business Day after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customers will receive an order confirmation and shipping update via email once the order has been dispatched.
Estimated Delivery Time
United Kingdom Delivery
- Estimated Delivery: 3–4 Business Days
- Shipping Time: 1–3 Business Days
Please note that delivery times are estimates and may vary during busy seasons, public holidays, or due to courier delays.
Shipping Rates
- Free Shipping on all orders over £100
- Flat Rate Shipping: £7.99 for orders under £100
Shipping charges are calculated and displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, tracking information will be sent to your registered email address when available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. Civaro is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Delayed or Lost Packages
While we work with trusted shipping providers, occasional delays may occur due to:
- Courier service disruptions
- Weather conditions
- Customs processing
- High shipping volumes
If your package is delayed or lost, please contact us at support@civaro.uk and our support team will assist you promptly.
Secure Payments
All transactions are processed securely through trusted payment providers, including Stripe, to ensure safe and protected payments.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Civaro
Britannic Warehouse,
142 Sand Pits,
Birmingham B1 3RJ,
United Kingdom
📧 support@civaro.uk
📞 +44 20 7323 5631