Last Updated: May 2026
At Civaro, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help with an easy and transparent return and refund process.
Return Eligibility
Customers may request a return within 15 days of receiving their order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Products must be returned in the original packaging
- Proof of purchase or order confirmation is required
- Items must not be damaged due to misuse or improper handling
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Used personal care products
- Opened consumable items
- Customized or personalized products
- Gift cards or promotional items
Return Process
To request a return, please contact our support team with your order details at:
Once your return request is approved, we will provide return instructions and the return shipping address.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refund Process
After we receive and inspect the returned item, we will notify you regarding the approval status of your refund.
- Approved refunds are processed within 7 business days
- Refunds will be issued to the original payment method used during checkout
- Processing times may vary depending on your bank or payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will work quickly to resolve the issue.
Exchanges
At this time, exchanges are subject to product availability. Please contact our support team for assistance with replacement requests.
Cancellations
Orders may only be canceled before shipment confirmation has been issued. Once an order has been shipped, the standard return process will apply.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Civaro
Britannic Warehouse,
142 Sand Pits,
Birmingham B1 3RJ,
United Kingdom
📧 support@civaro.uk
📞 +44 20 7323 5631